How it works

Three steps. Sixty seconds.

From customer tap to merchant insight — no friction, no typing, no account needed.

1

Customer taps the widget

A floating button appears on your storefront — product pages, thank-you pages, anywhere you choose. One tap opens the review flow.

2

They record a voice note

Pick a rating, tap record, speak naturally. Up to 60 seconds of honest, unfiltered feedback — no typing required.

3

You get the full picture

Audio is transcribed and analysed for sentiment automatically. See everything — audio, text, rating, mood — in your dashboard.

No sign-up required

Customers don't need an account. They tap, consent, record, and submit. The entire flow takes under a minute — and they can request a copy of their transcript by email afterwards.

Automatic transcription

Every voice note is converted to text using AWS Transcribe. Search, scan, and reference without listening to every recording. Filler words like "um" and "ah" are filtered out.

Sentiment at a glance

AWS Comprehend analyses each review for positive, negative, neutral, or mixed sentiment. Spot trends before they become problems.

Private and secure

Voice notes go straight to your dashboard — never published publicly. Audio stored securely on AWS Sydney. GDPR, CCPA, and Australian Privacy Principles compliant.

Ready to get started?

Install Voice Note Reviews on your Shopify store. Free to install — choose a plan when you're ready.

Install on Shopify